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This could also go on the funnies thread.
I don't think that's a local business/personal service thing. My Part D plan specifies friggin' Walgreens and they always let me know via phone, email and/or text when it is getting close to time to refill. And if there are no refills remaining, they will take care of communicating with the MD to get a Rx renewed.This is why I like local businesses. My pharmacy just called. They had noted that I was running out of a medication in 5 days and wanted to know if I wanted them to go ahead and fill it. Little conveniences like that matter to me.