Customer Service

  • Thread starter Thread starter UNCatTech
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UNCatTech

UNCatTech

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Customer service varies so much from company to company. With AI answering systems, it seems that most companies are opting for the FU approach.

SO. When you get good customer service, it really feels good.

I have two utility companies that have excellent customer service.
First my gas company. I needed to renew, they actually have two numbers. One to speak to a person, one for those who enjoy the automated experience.
Today, I called. They looked up my account from my number. The representative offered me a lower rate than in the renewal notice and I get a free umbrella 😁. The entire process took about 3 minutes.

Second, my trash company. My trash company communicates via text. It's like texting with any friend. Once they didn't pick up my recyclables, I texted a picture and a message they texted back to leave the can at the street, and they would pick it up in the morning. They text if there is a delay or change in their service. And last week the card I have on file expired, they texted asking to update payment. I did, then texted back letting them know. It's great.

I really love customer service, therefore I'm not going to mention the customer service I have been receiving from progressive. 😎
 
UNCatTech said:
Customer service varies so much from company to company. With AI answering systems, it seems that most companies are opting for the FU approach.

SO. When you get good customer service, it really feels good.

I have two utility companies that have excellent customer service.
First my gas company. I needed to renew, they actually have two numbers. One to speak to a person, one for those who enjoy the automated experience.
Today, I called. They looked up my account from my number. The representative offered me a lower rate than in the renewal notice and I get a free umbrella 😁. The entire process took about 3 minutes.

Second, my trash company. My trash company communicates via text. It's like texting with any friend. Once they didn't pick up my recyclables, I texted a picture and a message they texted back to leave the can at the street, and they would pick it up in the morning. They text if there is a delay or change in their service. And last week the card I have on file expired, they texted asking to update payment. I did, then texted back letting them know. It's great.

I really love customer service, therefore I'm not going to mention the customer service I have been receiving from progressive. 😎
Click to expand...
Its a great post-subject. It is why I have stuck with nc State Employees Credit Union
 
After my dad passed USAA was the suck to deal with until we finally got one guy that was awesome, we got the money we were owed a month after talking with him. We had been talking with other reps 18 months.
 
UNCatTech said:
Customer service varies so much from company to company. With AI answering systems, it seems that most companies are opting for the FU approach.

SO. When you get good customer service, it really feels good.

I have two utility companies that have excellent customer service.
First my gas company. I needed to renew, they actually have two numbers. One to speak to a person, one for those who enjoy the automated experience.
Today, I called. They looked up my account from my number. The representative offered me a lower rate than in the renewal notice and I get a free umbrella 😁. The entire process took about 3 minutes.

Second, my trash company. My trash company communicates via text. It's like texting with any friend. Once they didn't pick up my recyclables, I texted a picture and a message they texted back to leave the can at the street, and they would pick it up in the morning. They text if there is a delay or change in their service. And last week the card I have on file expired, they texted asking to update payment. I did, then texted back letting them know. It's great.

I really love customer service, therefore I'm not going to mention the customer service I have been receiving from progressive. 😎
Click to expand...
Customer service is the biggest reason I stay with T-Mobile. I have never had a bad experience and they are likely to go above and beyond.
 
circlesky88 said:
After my dad passed USAA was the suck to deal with until we finally got one guy that was awesome, we got the money we were owed a month after talking with him. We had been talking with other reps 18 months.
Click to expand...
I've had USAA for over 30 years and they are pretty good. But there have been a few times I wanted to throttle someone.
 
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