Customer Service

  • Thread starter Thread starter UNCatTech
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Ok, one to add to the customer service category. One that started in the wrong direction.

I've been using the same oil change company since I purchased my truck. It's Valvoline Instant Oil change. They have always been great for me.

So, last week my mother wanted her oil changed and recommended this place.

Well she came home and wasn't happy. She said that they recommended all kinds of things (They recommended a differential service, but her car doesn't have a differential) that she didn't want and talked her into getting her transmission fluid changed. She then said that she felt that she had that done when the car was last serviced.

So, I emailed their customer service complaint department. They responded and asked for the ticket number and the VIN number of the car. Today I got a response. They checked the carfax for the VIN of the car and it had a transmission service in Nov 2024. So they are refunding the money for the trans service.

I do like that they took responsibility and were professional about it. But I'm not happy that they took advantage of an older woman.

I told my mother to do what my daughters do. They ask the techs to write down the recommendations so they can ask their father. This really works.
 
Valvoline place near me put on the wrong oil fliter one time. It was a spare vehicle we rarely used except for hauling junk or mulch and household maintenance type stuff. I went about a year thinking I had a slow leak not worth fixing until I took the car to a real mechanic for something else and he told me.
 
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