When I went to the Academy in 21, they had reservation times and the wait was maybe 30 minutes. Perhaps that was a post-Covid thing, but I don't remember that long of a wait in 95 either. Maybe you have gotten unlucky on your Florence trips if 2+ hours is a short wait for you.Disagree to a point. There are scams I totally understand but feel I have no other recourse. Doesn't mean its still not a scam. I'll give you an example.
Visiting the Academy in Florence. Long ass lines of 2+ hours if you're lucky. Or you can pay the Skip The Line Tour at 3-4x the rate, and get shown in without much of a wait. Everyone knows the Academy artificially manipulates the line (reservation process, speed of flow, warnings, etc) to prop up the STL tours and everyone gets greased along the way.