I’ve grown tired of saying, “Customer Service Rep” 15-20 times to the phone when calling a bank, credit card company, medical insurance, etc.YES!!!!! this is seriously needed.
we are all absolutely effing SICK AND TIRED of shelling out boatloads of money to banks/utilities/health insurers/etc/etc and not being able to speak with an actual human to get help when problems inevitably arise.
it goes well beyond poor customer service. it is predatory BS. they don't give a crap if whatever they're selling you doesn't work or isn't serving you properly.